Q-1 How can I earn Privilèges Points?
A. You earn Privilèges points with every bet you make at slot machines† and according to accumulated gaming credits: $1 bet = 1 Privilèges Point. To earn Privilèges Points, you must insert your membership card in the slot machine’s reader as soon as you start playing.
You may also earn Points playing at table games and keno. With table games, Points are calculated according to type of game, play time and average bet. With keno, Points are calculated according to the value of tickets purchased. To earn Privilèges Points, just hand your membership card to the gaming table operations supervisor or the keno attendant when you start playing.
COMING OCTOBER 18, 2016: Privilèges Plus, Prestige and Prestige Plus members can now collect Privilèges Points on purchases at our restaurants. For each $1 spent, you’ll earn 5 Privilèges Points.
†Privilèges Points earned may vary according to game and the member’s Casino Privilèges Status.
Q-2 What are the advantages of Privilèges Points?
A. Privilèges Points are redeemable for cash: 300 Privilèges Points equal $1 (in Canadian currency) when redeemed. You may also redeem them for Casino products and services.
Q-3 How can I redeem Privilèges Points?
A. Privilèges Points may be redeemed for gaming credits directly at slot machines. A minimum of 1,500 Privilèges Points ($5) may be redeemed for cash. The withdrawal may be made at a Casino Privilèges terminal or with a cashier at one of Québec’s four casinos.
Privilèges Points earned playing table games and keno may also be redeemed for Casino products and services.
Q-4 How do I know what my Privilèges Points balance is?
A. Your Privilèges Points balance may be obtained directly from a slot machine, Privilèges interactive terminal or Casino Privilèges counter.
You may ask for the dollar balance available for redemption at a Casino cashier or Casino Privilèges counter. It is also available at any Casino Privilèges terminal.
Q-5 How can I earn Casino Status Points and what can they be used for?
A. You earn Casino Status Points when you use your membership card playing your favourite slot machine game, table game or keno.*
COMING OCTOBER 18, 2016: Privilèges Plus, Prestige and Prestige Plus members can now collect Casino Status Points on purchases at our restaurants. For each $1 spent, you’ll earn 5 Casino Status Points.
Casino Status Points enable you to achieve one of four Casino Status levels: Privilèges, Privilèges Plus, Prestige or Prestige Plus. Casino Status provides benefits in each of our casinos.
*Certain conditions apply.
Q-6 How do I achieve a higher Casino Status and therefore get more benefits?
The Casino Status of all Casino Privilèges members is reevaluated at the end of the reference year established by the Casino, which begins on October 15 every year. At that time, all Casino Status Points balances are reset to zero. You have one year (12 months) to start earning Casino Status Points again and requalify for the same level or for another. You must earn 1,600 Casino Status Points during the reference year to achieve Privilèges Plus Casino Status, 35,000 Casino Status Points to achieve Prestige Casino Status and 400,000 Casino Status Points to achieve Prestige Plus Casino Status.
Note that, if you achieve a higher level Casino Status before the reevaluation date, you may enjoy those benefits immediately and will maintain the status until reevaluation the following year.
Q-7 As a member, how do I change my regular mail or e-mail address?
Casino Privilèges members who wish to change their regular mail or e-mail address on our distribution list must go to the Casino in person or online at Casino Privilèges.