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Information for customers

Information for customers

Everything you need to know to have an unforgettable experience at the Casino de Charlevoix.

Information for customers

G7 Summit

The Casino de Charlevoix is proud to cooperate with the G7 Summit by providing facilities for the event’s secondary media centre.

Due to the required set-up, the Casino will not be accessible to its clientele from June 3 to 11, inclusively.

Frequently asked questions

Opening Hours

From May 19 to June 21, 2018

Monday to Thursday: 11 a.m. to midnight
Friday: 11 a.m. to 3 a.m.
Saturday: 9 a.m. to 3 a.m.
Sunday: 9 a.m. to midnignt

Note: Table games open one hour later according to the day. You can ask for information at the Customer Service counter or by phone at 418 665-5300 or 1 800 665-2274.



Access to the Casino is restricted to persons 18 years of age and older. Visitors appearing to be under age 25 will be requested to present a piece of government-issued photo ID.

The Casino is fully accessible to persons with limited mobility and wheelchairs are available on loan free of charge.



The Casino de Charlevoix is equipped with highly sophisticated security and surveillance system, and security personnel are startegically posted both inside and outside the facility.


Collecting your Winnings

Game winnings are paid out in full and are non-taxable.


Dress code

Customers must be appropriately dressed. Any clothing depicting violence or associated with any recognized violent group is prohibited.


Information about the region

A UNESCO World Biosphere Reserve, the Charlevoix region is known for its great outdoor activities offering, its gastronomy and its artistic and cultural dynamism.


Stay connected thanks to our FREE WIFI network. This service is offered in all our establishments, including the Hilton Lac-Leamy.


Banking Services and Currency Exchange

Although the Casino does not have a bank counter, the cashiers provide the following services:

  • Foreign currency exchange (U.S. dollars and Euros)
  • Direct withdrawals on debit card
  • Cashing of traveller?s cheques (Canadian, U.S. and Euro)

The Casino also provides six terminals for the following transactions:

  • Withdrawals
  • Cashing slot machine coupons
  • Withdrawal of Casino Privilèges points



Free coat check service is available.


Wheelchair Service

Wheelchairs are available free of charge to clients during their visit. These can be obtained at any of the cloakrooms. We do not accept wheelchair reservations and cannot guarantee availability.


Gift Chips

The Casino sells gift chips in denominations of $5, $10, $25 and $100. Gift chips can be purchased from the Casino's cashiers or by sending a certified cheque or money order for the desired amount to the following address:

Casino de Charlevoix
Cashier Supervisor
183 rue Richelieu
La Malbaie, Québec G5A 1X8

It is now possible to claim your lottery prizes at the Casino de Charlevoix. How? Just go to the Casino cashier.

Merchandise prizes, TV participations and annuity prizes (like those won at Cadeau surprise, La Poule aux œufs d'or and Gagnant à vie!) must be claimed at Loto-Québec's Montréal or Québec City offices.

Prize claim hours

Prizes of $1,000 or less
Monday to Thursday, from 12:00 a.m. to 11:00 p.m.
Friday, from 12:00 a.m. to 11:30 p.m.
Saturday, from 11:00 a.m. to 11:30 p.m.
Sunday, from 11:00 a.m. to 11:00 p.m.

Prizes of more than $1,000
Monday to Friday, from 12:00 p.m. to 4:30 p.m. (except statutory holidays)

Note: For prizes of more than $25,000, please make an appointment by calling 1‑866‑611‑LOTO (5686).


Lottery prize claim terms