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Information for customers

Information for customers

Everything you need to know to have an unforgettable experience at the Casino de Montréal.

Information for customers

Opening Hours

The Casino is open 24 hours a day, seven days a week.

 

Admission

Admission is restricted to patrons 18 and over, including the restaurants.

Access to the Casino is restricted to persons 18 years of age and older. Visitors appearing to be under age 25 will be requested to present a piece of government-issued photo ID.

 

Security

The Casino de Montréal is equipped with highly sophisticated security and surveillance systems, and security personnel are strategically posted both inside and outside the facility.

 

Collecting your Winnings

Game winnings are paid out in full and are non-taxable.

 

Dress code

Customers must be appropriately dressed. Any clothing depicting violence or associated with any recognized violent group is prohibited.

 

Information about the region

Boasting a rich and colourful history, Montréal is truly unique in North America for its special blend of urban modernism and discreet charm inspired by the cultural distinctiveness of Québec.

Free WIFI

Stay connected thanks to our FREE WIFI network. This service is offered in all our establishments, including the Hilton Lac-Leamy.

 

Boutique

La Boutique sells casual apparel for men and women, regional and imported foodstuffs, jewellery, watches, sunglasses, perfumes, household and electronic goods and much more, including an assortment of candy and lottery tickets.

La Boutique opening hours:

Noon to 11 p.m. from Sunday to Thursday
Noon to 1 a.m. Friday and Saturday

  • La Boutique is located on Level A of the Pavillon de la France.
  • Gift certificates can be purchased in denominations of $10, $15, $25, $50 and $100. They may be used in any of the restaurants, bars or shops located in Québec's casinos. Gift certificates are on sale in La Boutique starting at noon. They may also be purchased using a credit card by calling 514‑392‑0909, ext. 3405, from Tuesday to Saturday between 9 a.m. and 5 p.m.
  • Exchange and refund policy: within 10 days of purchase upon presentation of original invoice. Does not apply to lotteries and candy. Please note that refunds will not be made for purchases made with comps.

 

Telephone: 514‑392‑2782

Accepted forms of payment : cash, debit card or credit card (Visa, MasterCard, American Express and Diners Club).

 

Gift Chips

The Casino sells gift chips in denominations of $5, $10, $25 and $100. Gift chips can be purchased from the Casino's cashiers only.

 

Banking and Foreign Exchange Services

Although the Casino does not have a bank counter, the cashiers provide the following services:

  • Foreign currency exchange (U.S. dollars and Euros)
  • Direct withdrawals on 13 ATMs
  • Cashing of traveller's cheques (Canadian, U.S. and Euro)

 

Cloakroom

Free coat check service is available.

 

Wheelchair Service

Wheelchairs are available free of charge to clients during their visit. These can be obtained at any of the cloakrooms. We do not accept wheelchair reservations and cannot guarantee availability.

It is now possible to claim your lottery prizes at the Casino de Montréal. How? Just go to the Casino cashier.

Merchandise prizes, TV participations and annuity prizes (like those won at Cadeau surprise, La Poule aux œufs d'or and Gagnant à vie!) must be claimed at Loto-Québec's Montréal or Québec City offices.

Prize claim hours

  • Prizes of $1,000 or less: Daily from 7:00 a.m. to 11:30 p.m.
  • Prizes of more than $1,000 and less than $25,000: Monday to Friday, from 8:30 a.m. to 4:30 p.m. (except statutory holidays)
  • Prizes of more than $25,000: Monday to Friday, from 8:30 a.m. to 4:30 p.m. (except statutory holidays). Please make an appointment by calling 1-866-611-LOTO (5686).

 

Lottery prize claim terms