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Information for customers

Information for customers

Everything you need to know to have an unforgettable experience at the Casino de Mont-Tremblant.

Information for customers

Description of the Casino

The centrepiece in a mountain crown, this welcoming, upscale establishment is a sparkling gem in a stunning natural setting. Thanks to the choice of natural materials, such as water, stone, wood, leather and suede in warm and intense colours, combined with a number of artworks from La Collection Loto-Québec, including some by local artists, this casino is a world in itself. Visitors are amazed by the setting, architecture, facilities and, above all, the top-notch hospitality and customer service they receive while there.

In November of 2010, the Casino received a level 3 BOMA BEST® certification recognizing excellence in energy and environmental performance through better management.

The casino's three floors houses a large and distinctive assortment of games, featuring:

  • 425 slot machines
  • 12 gaming tables with croupiers
  • 1 Texas Hold'em poker table
     

The casino also includes a large high-rollers section. Two private lounges and a 29-seat bar are also available. The Altitude seafood and grill - lounge restaurant is located on the second floor.

 

Opening Hours

From October 16, 2017 to May 20, 2018

Monday to Wednesday: closed
Thursday: noon to midnight
Friday: noon to 3:00 a.m.
Saturday: 11 a.m. to 3 a.m.
Sunday: 11 a.m. to midnight

Holiday schedule
December
 21, 2017 to January 7, 2018

Monday to Thursday: noon to midnight
Friday: noon to 3:00 a.m.
Saturday: 11:00 a.m. to 3:00 a.m.
Sunday: 11:00 a.m. to midnight
*Sunday, December 31: 11:00 a.m. to 3:00 a.m.


Admission

Admission is restricted to patrons 18 and over, including the restaurants.

Access to the Casino is restricted to persons 18 years of age and older. Visitors appearing to be under age 25 will be requested to present a piece of government-issued photo ID.

 

Security

The Casino de Mont-Tremblant is equipped with highly sophisticated security and surveillance systems, and security personnel are strategically posted both inside and outside the facility.

 

Collecting your Winnings

Game winnings are paid out in full and are non-taxable.

 

Dress code

Customers must be appropriately dressed. Any clothing depicting violence or associated with any recognized violent group is prohibited.

 

Information about the region

A veritable oasis of relaxation, sporting activities or contemplation, the Mont-Tremblant area is famous for its breathtaking visitor attractions.

Free WIFI

Stay connected thanks to our FREE WIFI network. This service is offered in all our establishments, including the Hilton Lac-Leamy.

 

Gift Chips

The Casino sells gift chips in denominations of $5, $10, $25 and $100. Gift chips can be purchased from the Casino's cashiers only.

 

Banking and Foreign Exchange Services

  • Cashier services
  • Advance service from Com America terminal
  • US Dollars are accepted
  • Traveller's cheques are accepted

 

Cloakroom

Free coat check service is available.

 

Wheelchair Service

Wheelchairs are available free of charge to clients during their visit. These can be obtained at any of the cloakrooms. We do not accept wheelchair reservations and cannot guarantee availability.

It is now possible to claim your lottery prizes at the Casino de Mont-Tremblant. How? Just go to the Casino cashier.

Merchandise prizes, TV participations and annuity prizes (like those won at Cadeau surprise, La Poule aux œufs d'or and Gagnant à vie!) must be claimed at Loto-Québec's Montréal or Québec City offices.

Prize claim hours

Prizes of $1,000 or less
Monday to Wednesday: closed
Thursday: noon to 11:30 p.m.
Friday: noon to 11:30 p.m.
Saturday: 11 a.m. to 11:30 p.m.
Sunday: 11 a.m. to 11:30 p.m.

Prizes of more than $1,000
Thursday to Friday: 12 a.m. to 4:30 p.m. (except statutory holidays)

Note: For prizes of more than $25,000, please make an appointment by calling 1-866-611-LOTO (5686).

 

Lottery prize claim terms