Concrete measures have been developed and applied in all sectors of Loto-Québec operations in order to promote low-risk gambling habits and to limit loss of control. In addition to the self-exclusion program, here are various measures that have been implemented in Québec’s casinos:
- No credit in any form is accorded to customers (unlike other North American casinos).
- Access is prohibited to persons under 18 years of age.
- The Gambling: Help and Referral help line (1-800-461-0140) is displayed on slot machines.
- All four Casinos provide a fun, interactive space called Centre du hasard, where information on adopting low-risk gambling habits is provided. Alone or with an information agent, customers are invited to rethink their attitude towards gambling and their gaming habits, and learn about myths relating to games of chance and associated risks. The service helps players distinguish between games based on skill and those based on pure chance.
Centres du hasard spaces are also at Loto-Québec’s head office in Montréal and both the Trois-Rivières and Québec City gaming halls.
- All new Société des casinos du Québec employees must attend an awareness workshop on problem gambling. The three-hour session provides an overview of Quebecers’ participation in games of chance (prevalence, player profiles, gaming continuum), problem gambling (definition, risk factors, signs and consequences) as well as in-casino and publicly available support services.
After three years, employees are required to take online training called J’y vois, j’y gagne!, which reiterates the information provided in the problem gambling awareness workshop.
- The training course entitled Soutenir les personnes vulnérables, developed in cooperation with the Association québécoise de prévention du suicide, is given to casino investigators and nurses to provide them with the tools they need to support customers in distress.
- A support chain exists in each Loto-Québec establishment to spot customers experiencing difficulties and provide them with immediate help when distress or problems are observed by an employee or third person. All casino and gaming hall employees receive information on signs of distress and are instructed to direct a security agent’s attention to the customer in question. Security team employees are trained to attend to customers until counsellors from partners in the health network are able to take over (addiction rehabilitation centres, crisis centres or the CISSS).
Casino de Montréal: La Maison Jean Lapointe
Casino du Lac-Leamy: Centre intégré de santé et de services sociaux de l’Outaouais
Casino de Mont-Tremblant: Centre intégré de santé et services sociaux des Laurentides, CSSS des Sommets
Casino de Charlevoix: Ressource Génésis