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Contact us | Hôtel-Casino de Charlevoix

Contact Us

Casino de Charlevoix

183 Rue Richelieu
La Malbaie, QC Canada G5A 1X8
Phone : 418-665-5300 or 1-800-665-2274
Fax : 418-665-5322

Have a question for the Casino?
Do you need information about the Casino de Charlevoix? Please contact Casino's customer service at
cha-commentaires-internet@casino.qc.ca. We will be pleased to reply.

Fairmont Le Manoir Richelieu Hotel

181 Rue Richelieu
La Malbaie, QC Canada G5A 1X7
Phone: 418-665-3703 or 1-800-441-1414
E-mail: lmr.reservations@fairmont.com

Lost and Found Policy

Items that are not considered "valuables" (e.g. baseball caps, umbrellas, lighters, etc.) will be held at our facilities for 60 days. Valuables (e.g. jewellery, watches, laptops, cell phones, wallets, etc.) will be held for about a year. Staff members will determine the found items' value to the best of their ability.

To report a lost item, please go to the security desk.

Found items that have not been claimed by the abovementioned deadlines will be given to a non-profit organization.

The establishment does not assume responsibility for lost or damaged items.


  • Le Charlevoix
  • Le Saint-Laurent
  • Bistro Le Bellerive


Information and reservations: Contact the Fairmont Le Manoir Richelieu at 418-665-3703 or 1-800-441-1414

Conventions and Banquets

Information and reservations: 418-665-3703 or 1-800-441‑1414

Group Travel Planners

Québec's casinos are particularly attentive to the requirements of groups and provide personalized reservation services.

Consult the Casino de Charlevoix group packages exclusively designed for motorcoach groups.

Four Casinos, just one contact!
Phone: 514-499-5180 or 1-800-665-2274
E-mail: info.groupes@casino.qc.ca

If gambling is your life, or if a loved one is struggling with a gambling addiction, don't hesitate to call this toll-free number: 1-866-461-0140

This hotline is bilingual, strictly confidential, free, anonymous, and available 24 hours a day, 7 days a week.

Lottery prize payout

Have you won the lottery? Congratulations!

You can claim your prize at the Casino de Charlevoix prize claim centre.

Lottery prize claim hours

  • Prize of less than $2,000: Go to the cash desk Monday to Friday between 11 a.m. and 11 p.m., or Saturday and Sunday between 9 a.m. and 11 p.m.
  • Prize of $2,000 to $24,999.99: Go to the cash desk Monday to Friday between 11 a.m. and 4 p.m., except on statutory holidays.
  • Prize of more than $25,000: Please contact Loto-Québec’s customer service team at 1‑866‑611‑5686 to make an appointment.
  • Prize won as a traditional group (prize shared between two or more people): Currently, only prizes of less than $2,000 can be claimed by a group member at the casino’s cash desk. The payout of prizes of $2,000 and more for, at least, one member of the group is temporarily suspended. To find out how to claim a prize as a group, visit Prize claims – Lotteries – Loto-Québec (lotoquebec.com).