Contact us | Casino de Charlevoix
Casino de Charlevoix
183 Rue Richelieu
La Malbaie, QC Canada G5A 1X8
Phone : 418-665-5300 or 1-800-665-2274
Fax : 418-665-5322
Have a question for the Casino?
Do you need information about the Casino de Charlevoix? Please contact Casino's customer service at
firstname.lastname@example.org. We will be pleased to reply.
Lost and Found Policy
Items that are not considered "valuables" (e.g. baseball caps, umbrellas, lighters, etc.) will be held at our facilities for 60 days. Valuables (e.g. jewellery, watches, laptops, cell phones, wallets, etc.) will be held for about a year. Staff members will determine the found items' value to the best of their ability.
To report a lost item, please go to the security desk.
Found items that have not been claimed by the abovementioned deadlines will be given to a non-profit organization.
The establishment does not assume responsibility for lost or damaged items.
- Le Charlevoix
- Le Saint-Laurent
- Bistro Le Bellerive
Information and reservations: Contact the Fairmont Le Manoir Richelieu at 418-665-3703 or 1-800-441-1414
Conventions and Banquets
Information and reservations: 418-665-3703 or 1-800-441‑1414
Group Travel Planners
Québec's casinos are particularly attentive to the requirements of groups and provide personalized reservation services.
Consult the Casino de Charlevoix group packages exclusively designed for motorcoach groups.
Four Casinos, just one contact!
Phone: 514-499-5180 or 1-800-665-2274
Lottery prize payout
Have you won the lottery? Congratulations!
You can claim your prize at the Casino de Charlevoix prize claim centre.
Lottery prize claim hours
- Prize of $1,000 or less: Go to the cash desk Monday to Friday between 11 a.m. and 11 p.m., or Saturday and Sunday between 9 a.m. and 11 p.m.
- Prize of $1,000.01 to $24,999.99: Go to the cash desk Monday to Friday between 11 a.m. and 4 p.m., except on statutory holidays.
- Prize of more than $25,000: Please contact Loto-Québec’s customer service team at 1‑866‑611‑5686 to make an appointment.
- Prize won as a traditional group (prize shared between two or more people): Currently, only prizes of $1,000 or less can be claimed by a group member at the casino’s cash desk. The payout of prizes of more than $1,000 won by a group is temporarily suspended. To find out how to claim a prize as a group, visit Prize claims – Lotteries – Loto-Québec (lotoquebec.com).