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Information for customers | Casino de Charlevoix

Information for customers

Everything you need to know to have an unforgettable experience at the Casino de Charlevoix.

Information for customers


Stay connected thanks to our FREE WIFI network. This service is offered in all our establishments, including the Hilton Lac-Leamy.


Banking Services and Currency Exchange

Our casino doesn’t have a bank counter, but you can do the following via our cash desk:

  • Exchange foreign currency (US dollars and Euros)
  • Make bank withdrawals


Our casino also has terminals from which you can:

  • Make bank withdrawals
  • Cash your slot machine tickets
  • Redeem your Privilèges Points



Free coat check service is available.


Wheelchair Service

Wheelchairs are available free of charge to clients during their visit. These can be obtained at any of the cloakrooms. We do not accept wheelchair reservations and cannot guarantee availability.


Gift Chips

The Casino sells gift chips in denominations of $5, $10, $25 and $100. Gift chips can be purchased from the Casino's cashiers or by sending a certified cheque or money order for the desired amount to the following address:

Casino de Charlevoix
Cashier Supervisor
183 rue Richelieu
La Malbaie, Québec G5A 1X8


Lost and Found Policy

Items that are not considered "valuables" (e.g. baseball caps, umbrellas, lighters, etc.) will be held at our facilities for 60 days. Valuables (e.g. jewellery, watches, laptops, cell phones, wallets, etc.) will be held for about a year. Staff members will determine the found items' value to the best of their ability.

To report a lost item, please go to the security desk.

Found items that have not been claimed by the abovementioned deadlines will be given to a non-profit organization.

The establishment does not assume responsibility for lost or damaged items.

Opening hours

From October 15 2019, to March 31, 2020

Monday to Thursday: 11 a.m. to 11 p.m.
Friday: 11 a.m. to 3 a.m.
Saturday: 9 a.m. to 3 a.m.
Sunday: 9 a.m. to 11 p.m.

Schedule for Holidays

December 24 to December 26: 10 a.m to 1 a.m.
December 27: 10 a.m. to 3 a.m.
December 28 to December 29: 9 a.m. to 3 a.m.
December 30 to January 1: 10 a.m. to 3 a.m.
January 2: 11 a.m. to midnight

It is now possible to claim your lottery prizes at the Casino de Charlevoix. How? Just go to the Casino cashier.

Merchandise prizes, TV participations and annuity prizes (like those won at Cadeau surprise, La Poule aux œufs d'or and Gagnant à vie!) must be claimed at Loto-Québec's Montréal or Québec City offices.

Prize claim hours

Prizes of $1,000 or less
Monday to Thursday, from 12:00 a.m. to 11:00 p.m.
Friday, from 12:00 a.m. to 11:30 p.m.
Saturday, from 11:00 a.m. to 11:30 p.m.
Sunday, from 11:00 a.m. to 11:00 p.m.

Prizes of more than $1,000
Monday to Friday, from 12:00 p.m. to 4:30 p.m. (except statutory holidays)

Note: For prizes of more than $25,000, please make an appointment by calling 1‑866‑611‑LOTO (5686).


Lottery prize claim terms