Information for customers | Casino de Charlevoix
Information for customers
Everything you need to know to have an unforgettable experience at the Casino de Charlevoix.
Information for customers
Everything you need to know to have an unforgettable experience at the Casino de Charlevoix.
Free WIFI
Stay connected thanks to our FREE WIFI network. This service is offered in all our establishments, including the Hilton Lac-Leamy.
Banking Services and Currency Exchange
Our casino doesn’t have a bank counter, but you can do the following via our cash desk:
- Exchange foreign currency (US dollars and Euros)
- Make bank withdrawals
Our casino also has terminals from which you can:
- Make bank withdrawals
- Cash your slot machine tickets
- Redeem your Privilèges Points
Coat check
Please note our coat-check is closed until further notice.
Wheelchair Service
Wheelchairs are available free of charge to clients during their visit. These can be obtained at any of the cloakrooms. We do not accept wheelchair reservations and cannot guarantee availability.
Gift Chips
The Casino sells gift chips in denominations of $5, $10, $25 and $100. Gift chips can be purchased from the Casino's cashiers or by sending a certified cheque or money order for the desired amount to the following address:
Casino de Charlevoix
Cashier Supervisor
183 rue Richelieu
La Malbaie, Québec G5A 1X8
Lost and Found Policy
Items that are not considered "valuables" (e.g. baseball caps, umbrellas, lighters, etc.) will be held at our facilities for 60 days. Valuables (e.g. jewellery, watches, laptops, cell phones, wallets, etc.) will be held for about a year. Staff members will determine the found items' value to the best of their ability.
To report a lost item, please go to the security desk.
Found items that have not been claimed by the abovementioned deadlines will be given to a non-profit organization.
The establishment does not assume responsibility for lost or damaged items.
Changes to our hours
To allow for a thorough disinfection of our establishment every day, we’ve made changes to our hours:
Thursday from 11 a.m. to midnight
Friday from 11 a.m. to 3 a.m.
Saturday from 9 a.m. to 3 a.m.
Sunday from 11 a.m. to midnight
Please note that we will not be accepting new visitors after midnight. Only customers who are already at the casino will be allowed to stay.
Claiming your lottery prize at a casino or gaming hall is not possible right now.