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Information for customers

Information for customers

Everything you need to know to have an unforgettable experience at the Casino du Lac-Leamy.

Information for customers

Opening Hours

The Casino Lac-Leamy is open seven days a week, 24 hours a day.

 

Admission

Access to the Casino is restricted to persons 18 years of age and older. Visitors appearing to be under age 25 will be requested to present a piece of government-issued photo ID.

Image - Physical impairment The Casino du Lac-Leamy is adapted to the needs of patrons with a physical impairment.
 

Image - Partially Adapted Classified "Partially Adapted" by Kéroul, the Casino has wheelchairs available for clients.
 

Image - Accessible The Hilton Lac-Leamy hotel is certified "Accessible", with specially adapted rooms for persons with limited mobility, or who are hearing or visually impaired.

 

Security

The Casino du Lac-Leamy is equipped with highly sophisticated security and surveillance systems, and security personnel are strategically posted both inside and outside the facility.

 

Collecting Your Winnings

Game winnings are paid out in full and are non-taxable.

 

Dress code

Customers must be appropriately dressed. Any clothing depicting violence or associated with any recognized violent group is prohibited.

 

Information about the region

The National Capital region offers many museums, numerous outdoor activities and the most eminent Canadian political institutions.

Free WIFI

Stay connected thanks to our FREE WIFI network. This service is offered in all our establishments, including the Hilton Lac-Leamy.

 

Cloakroom

A free coat check service is available.

 

Wheelchair Service

Wheelchairs are available free of charge to clients during their visit. These can be obtained at the main cloakroom located on Level 1, with proof of identity. We do not accept wheelchair reservations and cannot guarantee availability.

 

Hilton Lac-Leamy Hotel

The hotel offers a wide range of services and amenities:

  • 24-hour room service
  • Concierge
  • Multilingual staff
  • Business Centre
  • Laundry service, dry-cleaning, shoe-shine service
  • Free outdoor parking
  • Valet service (a fee applies)
  • Boutique, gift shop
  • Indoor and outdoor heated swimming pools
  • Recreation room

 

Lost and Found Policy

Items that are not considered "valuables" (e.g. baseball caps, umbrellas, lighters, etc.) will be held at our facilities for 60 days. Valuables (e.g. jewellery, watches, laptops, cell phones, wallets, etc.) will be held for about a year. Staff members will determine the found items' value to the best of their ability.

To report a lost item, please go to the security desk.

Found items that have not been claimed by the abovementioned deadlines will be given to a non-profit organization.

The establishment does not assume responsibility for lost or damaged items.

It is now possible to claim your lottery prizes at the Casino du Lac-Leamy. How? Just go to the Casino cashier.

Merchandise prizes, TV participations and annuity prizes (like those won at Cadeau surprise, La Poule aux œufs d'or and Gagnant à vie!) must be claimed at Loto-Québec's Montréal or Québec City offices.

Prize claim hours

  • Prizes of $1,000 or less: Daily from 7:00 a.m. to 11:30 p.m.
  • Prizes of more than $1,000 and less than $25,000: Monday to Friday, from 8:30 a.m. to 4:30 p.m. (except statutory holidays)
  • Prizes of more than $25,000: Monday to Friday, from 8:30 a.m. to 4:30 p.m. (except statutory holidays). Please make an appointment by calling 1-866-611-LOTO (5686).

 

Lottery prize claim terms