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Contact us | Casino de Mont-Tremblant

Contact Us

Casino de Mont-Tremblant

300 chemin des Pléiades
Mont-Tremblant, Québec (Canada) J8E 0A7

Phone: 819-429-4150 or 1-877-574-2177

Have a question for the Casino?
Do you need information about the Casino de Mont-Tremblant? Please contact Casino's customer service at cmtservc@casino.qc.ca. We will be pleased to reply.

Lost and Found Policy

Items that are not considered "valuables" (e.g. baseball caps, umbrellas, lighters, etc.) will be held at our facilities for 60 days. Valuables (e.g. jewellery, watches, laptops, cell phones, wallets, etc.) will be held for about a year. Staff members will determine the found items' value to the best of their ability.

To report a lost item, please go to the security desk.

Found items that have not been claimed by the abovementioned deadlines will be given to a non-profit organization.

The establishment does not assume responsibility for lost or damaged items.

Group Travel Planners

Québec's casinos are particularly attentive to the requirements of groups and provide personalized reservation services.

Consult the Casino de Mont-Tremblant group packages exclusively designed for motorcoach groups.

Four Casinos, just one contact!
Phone: 514-499-5180 or 1-800-665-2274
Fax: 514 864-1886

If gambling is your life, or if a loved one is struggling with a gambling addiction, don't hesitate to call this toll-free number: 1-866-461-0140

This hotline is bilingual, strictly confidential, free, anonymous, and available 24 hours a day, 7 days a week.

Lottery prize payout

Have you won the lottery? Congratulations!

You must make an appointment to claim your prize at the Casino de Mont-Tremblant prize claim centre.

Lottery prize claim hours

  • Prize of $24,999.99 or less: Contact us at 1-800-665-2274 to make an appointment. Our prize claim centre is open from the opening of the Casino until 4 p.m.
  • Prize of more than $25,000: Please contact Loto-Québec’s customer service team at 1-866-611-5686 to make an appointment.
  • Prize won as a traditional group (prize shared between two or more people): Currently, only prizes of less than $2,000 can be claimed by a group member at the casino, and by appointment only. The payout of prizes of $2,000 and more for, at least, one member of the group is temporarily suspended. To find out how to claim a prize as a group, visit Prize claims.