Information for customers | Casino de Mont-Tremblant
Description of the Casino
The centrepiece in a mountain crown, this welcoming, upscale establishment is a sparkling gem in a stunning natural setting. Thanks to the choice of natural materials, such as water, stone, wood, leather and suede in warm and intense colours, combined with a number of artworks from La Collection Loto-Québec, including some by local artists, this casino is a world in itself. Visitors are amazed by the setting, architecture, facilities and, above all, the top-notch hospitality and customer service they receive while there.
In November of 2010, the Casino received a level 3 BOMA BEST® certification recognizing excellence in energy and environmental performance through better management.
The casino's three floors houses a large and distinctive assortment of games, featuring:
- 425 slot machines
- 12 gaming tables with croupiers
- 1 Texas Hold'em poker table
The casino also includes a large high-rollers section. Two private lounges and a 29-seat bar are also available. The Altitude seafood and grill - lounge restaurant is located on the second floor.
Admission is restricted to patrons 18 and over, including the restaurants.
Access to the Casino is restricted to persons 18 years of age and older. Visitors appearing to be under age 25 will be requested to present a piece of government-issued photo ID.
The Casino de Mont-Tremblant is equipped with highly sophisticated security and surveillance systems, and security personnel are strategically posted both inside and outside the facility.
Collecting your Winnings
Game winnings are paid out in full and are non-taxable.
Customers must be appropriately dressed. Any clothing depicting violence or associated with any recognized violent group is prohibited.
Information about the region
A veritable oasis of relaxation, sporting activities or contemplation, the Mont-Tremblant area is famous for its breathtaking visitor attractions.
Changes to our hours
To allow for a thorough disinfection of our establishment every day, we’ve made changes to our hours:
Thursday from 10 a.m. to midnight
Friday from 10 a.m. to midnight
Saturday from 9 a.m. to midnight
Sunday from 9 a.m. to midnight
Table games open at 11 a.m. at all times.
Monday, October 12 : Open from 9 a.m. to midnight
Stay connected thanks to our FREE WIFI network. This service is offered in all our establishments, including the Hilton Lac-Leamy.
The Casino sells gift chips in denominations of $5, $10, $25 and $100. Gift chips can be purchased from the Casino's cashiers only.
Banking Services and Currency Exchange
Our casino doesn’t have a bank counter, but you can do the following via our cash desk:
- Exchange foreign currency (US dollars and Euros)
- Make bank withdrawals
Our casino also has terminals from which you can:
- Make bank withdrawals
- Cash your slot machine tickets
- Redeem your Privilèges Points
Please note our coat-check is closed until further notice.
Wheelchairs are available free of charge to clients during their visit. These can be obtained at any of the cloakrooms. We do not accept wheelchair reservations and cannot guarantee availability.
Lost and Found Policy
Items that are not considered "valuables" (e.g. baseball caps, umbrellas, lighters, etc.) will be held at our facilities for 60 days. Valuables (e.g. jewellery, watches, laptops, cell phones, wallets, etc.) will be held for about a year. Staff members will determine the found items' value to the best of their ability.
To report a lost item, please go to the security desk.
Found items that have not been claimed by the abovementioned deadlines will be given to a non-profit organization.
The establishment does not assume responsibility for lost or damaged items.