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Responsible gambling

So the game remains a game

Discover our responsible gambling tools

Online casinos

Playing games on our online casino website is fun. But it’s a lot more fun when you don’t have to worry about going overboard!

That’s why we developed the Managing my gaming tool to help you set your gambling limits. When you reach them, you can’t play any more casino games. Your access is temporarily blocked.

Gaming time limit

Determine the maximum amount of time you want to play per day, per week or per month.

SET MY LIMITS

Loss limit

Determine the maximum amount you’re comfortable losing per day, per week or per month.

SET MY LIMITS

What can a loss limit do for you?

Take our quiz to find out.

TAKE OUR QUIZ

Deposit limit

Determine the maximum amount that you can deposit in your account per week. This limit is required when you create your account.

 

SEE MY LIMIT

Timeouts

If you’re worried about your gambling habits, you can take a break by asking for your access to our online casino website to be blocked temporarily. It can be a single or periodic timeout.

 

TAKE A BREAK

Self-exclusion

When you bet money, you run the risk of losing it. If you notice that when you gamble, it’s no longer fun because you do it to excess or lose control, you can sign up for the self-exclusion program. By doing so, you’ll authorize Loto-Québec and its subsidiaries to block access to your online account for a chosen period of time.

SIGN UP

See Loto-Québec’s awareness programs and measures.

 

 

Casinos and gaming halls

Before visiting one of our establishments, it’s a good idea to set budget, time and loss limits. By staying within your limits, you’ll make sure a game remains a game. 

Loto-Québec also offers you concrete and simple measures to help you adopt low-risk gambling habits.

YOUR BEST BET

Gambling habits, myths and risks: Your best bet is a fun and interactive space where you can learn about the various aspects of games of chance.

LEARN MORE

Support chain and employee training

Loto-Québec has implemented a support chain process in all its gaming locations to provide immediate help to customers experiencing difficulties. All casino and gaming hall employees are trained to detect signs of distress among players.

LEARN MORE

Take the challenge!

Think you know how games of chance work? Test your knowledge in the games of chance section of our website!

TRY NOW

Self-exclusion

If you notice that when you gamble, it’s no longer fun because you do it to excess or lose control, our self-exclusion program can help. Self-exclusion enables you to deny yourself access to casinos, gaming halls and your online account for a predetermined period of time ranging from three months to five years.

LEARN MORE

See Loto-Québec’s awareness programs and measures.

 

 

About loss limit

Loss limit is a responsible gambling tool available on our online casino website. It allows you to set the amount you’re comfortable losing and to play without going overboard. Take our quiz to find out what this limit can do for you.

Question 1

You have $140 in your account and your loss limit is $20. Which statement is accurate?
  1. The system will let you bet $20, but never more.
  2. The system will let you place bets as long as your balance doesn’t fall below $120.
  3. The system will never let you lose more than $20 in a row without earning any winnings.

What’s important to remember is that the system won’t let your account balance go below $120 (you can therefore bet as much as you want, as long as your account balance stays at $120 or more, based on our example). In other words, you can’t experience a net loss of more than $20. This reasoning applies to a day, a week or a month, depending on the chosen time period (you can choose more than one).

Question 2

Same situation: you have $140 in your account and your loss limit is $20. You place a higher bet than you intended (e.g. by accidentally clicking on the maximum bet of $40). In this case, will your $20 loss limit protect you?
  1. No, the system doesn’t know that you meant to place a smaller bet.
  2. Yes, but only if the $40 bet leads to a net loss of more than $20 in your account.
  3. Yes, the loss limit will always protect you.

The system won’t let you experience a net loss of more than $20 (it won’t let your account balance fall below $120, as explained in the previous question). If you click on the maximum bet of $40, you simply won’t be able to start the game. Your $40 won’t be withdrawn from your account. However, if you earned winnings before clicking on the maximum bet of $40 and your account balance did not go below $120 after they were applied, you won’t be protected.

Question 3

What do you need to do to protect your winnings?
  1. Withdraw them and deposit them in your bank account.
  2. Set a loss limit.

When you earn winnings, the system will let you spend them until you reach your loss limit (or time limit). The best way to avoid spending your winnings is to withdraw them!