So the game remains a game
Discover our responsible gambling tools
Playing games on our online casino website is fun. But it’s a lot more fun when you don’t have to worry about going overboard!
That’s why we developed the Managing my gaming tool to help you set your gambling limits. When you reach them, you can’t play any more casino games. Your access is temporarily blocked.
If you’re worried about your gambling habits, you can take a break by asking for your access to our online casino website to be blocked temporarily. It can be a single or periodic timeout.
When you bet money, you run the risk of losing it. If you notice that when you gamble, it’s no longer fun because you do it to excess or lose control, you can sign up for the self-exclusion program. By doing so, you’ll authorize Loto-Québec and its subsidiaries to block access to your online account for a chosen period of time.
Casinos and gaming halls
Before visiting one of our establishments, it’s a good idea to set budget, time and loss limits. By staying within your limits, you’ll make sure a game remains a game.
Loto-Québec also offers you concrete and simple measures to help you adopt low-risk gambling habits.
Support chain and employee training
Loto-Québec has implemented a support chain process in all its gaming locations to provide immediate help to customers experiencing difficulties. All casino and gaming hall employees are trained to detect signs of distress among players.
If you notice that when you gamble, it’s no longer fun because you do it to excess or lose control, our self-exclusion program can help. Self-exclusion enables you to deny yourself access to casinos, gaming halls and your online account for a predetermined period of time ranging from three months to five years.
About loss limit
Loss limit is a responsible gambling tool available on our online casino website. It allows you to set the amount you’re comfortable losing and to play without going overboard. Take our quiz to find out what this limit can do for you.