FAQ | ARcade | Casino de Montréal
Access to the casino
What is the minimum age to go to the casino?
Access to the Casino de Montréal is restricted to people 18 or older.
You may be asked to show a valid piece photo ID upon arrival.
Can people with impaired mobility access the casino?
Yes, people with impaired mobility can access the Casino de Montréal. All floors and all games are accessible, except the ARcade by Moment Factory games, as their technology doesn’t allow people with impaired mobility to play.
Entertainment areas – 1st floor of the Pavillon du Québec
What exactly is Arcade by Moment Factory?
ARcade is an Augmented Multiplayer Experience created by Moment Factory. Drawing inspiration from retro games and the blending of multimedia and video game technology, ARcade was designed to take video games from the screen to the physical world: your body becomes the joystick and controls the game. Players get to move and have fun in a friendly competitive atmosphere. With its two play areas and six immersive, fun and easy-to-play games projected onto the floor, ARcade is a multisensory experience like no other!
What are the fun games?
There are some 20 traditional arcade games on the same floor, such as Twister, Crazy Tower, Connect 4 and NFS Heat Takedown. These are what we call fun games.
Is it true that there’s a bar and a DJ?
Yes, there’s a bar in the ARcade area, which serves both alcoholic and non-alcoholic drinks. And DJs are there on special nights!
Where can I see the ARcade, fun games and bar schedules?
Booking and payment
How can I book online?
Only ARcade games require a reservation.
You can book online on the ARcade page. Only credit cards are accepted for payment.
Choose a 30- or 60-minute time slot, create your team and confirm your reservation. You’ll get your tickets by email. Each ticket has a QR code, which you must show once you’re on-site.
Can I book on-site?
Yes, you can book and pay on-site, with a debit or credit card. An attendant can assist you if needed.
What if I don’t have a credit card?
A credit card is essential to book a time slot, whether online or on-site. It’s the only payment method available. But you can pay with a debit card on-site.
How much does an ARcade game session cost?
$15 for a 30-minute time slot + taxes* and fees**
$25 for a 60-minute time slot + taxes* and fees**
*Taxes: GST + QST
**Service fees: $0.99 per ticket
Credit card transaction fees: 2.9%.
How many players are required?
30-minute time slot: minimum of 4 players
We recommend 4 to 12 players.
60-minute time slot: minimum of 6 players
We recommend 8 to 20 players.
Considering that between 2 and 6 players can play at a time, the number of games played depends on the group’s size.
Can we add or remove players after booking?
You can add or remove a player by calling the Lepointdevente.com customer service team at 1‑855‑550‑7469 or emailing them at email@example.com. But you must do so at least 48 hours before the date and time of your reservation.
If you haven’t reached the maximum number of players, you can also add a player on-site. Make sure you finalize the transaction before your time slot starts. Just ask the attendant.
Can I book for more than an hour?
Yes. But you have to book another time slot of the same length (30 or 60 minutes).
Can I change the time of my reservation?
If another time slot is available on the same day, you can change the time of your reservation by calling the Lepointdevente.com customer service team at 1-855-550-7469. Your reservation will then be cancelled, and you’ll have to make another one, as well as pay the service fees ($0.99 per ticket) and transaction fees (2.9%) again.
Can I change a 60-minute time slot for a 30-minute one, and vice versa?
To do so, you’ll have to cancel your reservation and make a new one, at least 48 hours ahead of time, by calling Lepointdevente.com at 1‑855‑550‑7469. Please note that service and credit card transaction fees are not refunded if you cancel your reservation.
Once you’re on-site, you can extend your experience by 30 or 60 minutes if the time slot is available. Check with the attendant. On the other hand, once you’re on-site, you can’t change your time slot for a shorter one.
How much earlier than my reservation time should I get there?
We recommend that you arrive at least 15 minutes before your reservation, so you have the time to leave your personal belongings in a locker and get the instructions before playing.
If I only want to watch as people play ARcade, do I have to buy a ticket?
You don’t need to buy a ticket to watch people play. Simply head over to the first floor of the Pavillon du Québec and take in the fun!
What do I have to do if I want to play the fun games?
You’ll have to buy a gaming-credits card on-site to play the fun games. You can get one, and even reload it, at:
- the information counter (credit card and Interac), or
- one of the two terminals (on the first floor of the Pavillon du Québec and at the entrance to the Pavillon du Québec) near the Zone (credit card and Interac).
How many gaming credits do I need to play?
Depending on the game you choose, you’ll need between 4 and 8 credits.
How much do gaming credits cost?
The gaming credits are sold as follows, taxes included:
$15 = 60 gaming credits
$25 = 100 gaming credits + 40 bonus credits
$35 = 140 gaming credits + 100 bonus credits
What if I have gaming credits left over on my card?
You can use your left-over credits the next time you play the games.
What payment methods are accepted at the bar?
You can pay for your drinks in cash, with a credit or debit card or with chips.
Do you have lockers in which we can leave our personal belongings?
Yes, safe lockers are available to customers, free of charge.
What type of clothing do you recommend for playing the ARcade games?
Since you’ll be moving around, we suggest that you wear running shoes and dress casually. Please note that any clothing of a violent nature or associated with an organization known to be violent is prohibited. If you have long hair, bring something to tie it up—it gets warm when playing!
What happens if I’m late?
The game will start on time, according to the reservation. If you’re late, you’ll still be able to play for the time remaining in the reservation. No additional time will be granted.
Can we play in English and French?
Yes, you can choose to play in English or French.
Is it possible for my group to be paired with another group?
No. Only your group plays during the time slot that you have booked.
What happens if there’s a technical glitch with the ARcade games?
Talk to the on-site attendant who will tell you about the policy on technical difficulties.
What happens if I don’t show up?
You won’t be refunded.
Do you serve food?
Cancellation and refund
How can I cancel a reservation?
What’s the refund policy?
If you must cancel your ARcade reservation, you’ll have to inform us at least 48 hours ahead of time to get a refund on your credit card. If you cancel within 48 hours of your reservation, you will not be refunded. Note that, in either case, the service ($0.99 per ticket) and transaction (2.9%) fees paid at the time of the online transaction are not refunded.
Can I get a refund for unused gaming credits?
Gaming-credit cards can be reloaded but are not refundable. You can keep yours for an eventual visit or drop it into one of the designated recycling bins on the floor.