Information | Casino de Mont-Tremblant

Coat checks

• The coat check is temporarily closed.
• Backpacks, motorcycle helmets, umbrellas and other similar personal belongings are prohibited at the casino.
• The Casino de Mont-Tremblant cannot be held liable for lost or stolen items.

Security

• Access to the Casino de Mont-Tremblant is restricted to persons 18202fyears or older. Proof of age may be requested. Make sure you have a valid photo ID with you.

General

• Free Wi-Fi is available in all our establishments.
• Customers must be wearing appropriate attire. Any clothing of a violent nature or associated with an organization known to be violent is prohibited.
• Loto-Québec scratch ticket distributors are not in operation at this time. You can buy lottery products at the cash desk.

Accessibility

• The Casino de Mont-Tremblant is accessible to people with limited mobility.
• Wheelchairs are available for our customers. A customer wishing to borrow a wheelchair must go to the casino’s coat check.
• Wheelchairs cannot be reserved.
• The casino cannot guarantee the availability of wheelchairs.

• We’ve maximized our gaming options while respecting the public health rules. This way, you have access to a wide variety of games.
• Find out about Casino de Mont-Tremblant’s gaming offer.

Slot machines

• Slot machines are available in accordance with physical distancing standards.

Gaming tables

• Handling chips and cards is permitted again.
• You can now leave a gaming table with your chips in hand.

Cash desk

• Our cash desk and terminals are open.
• The following services are available at the cash desk:
• Bank withdrawals
• Exchange of foreign currencies (American dollars and euros) to Canadian dollars
• Terminals are also available for the following transactions:
• Bank withdrawals
• Cashing in slips issued by slot machines
• Cashing in Privilèges Points

Altitude restaurant

• The restaurant is open every Thursday, Friday and Saturday evening.
• Reservations are not mandatory but recommended. Reserve here.
• Our protective and preventive measures comply with the recommendations of the Direction de la santé publique du Québec and the Commission des normes, de l'équité, de la santé et de la sécurité du travail (CNESST).

Bar

• The casino’s bar is currently open. The lounge is closed.
• Tables are set up on the dance floor. We don’t wish to encourage dancing.

Shows

• Gradual resumption of our musical entertainment with DJ every Friday and Saturday night from 8 p.m. to 1 a.m.

The Casino’s boutique is temporarily closed.

Have you won the lottery? Congratulations!

You must make an appointment to claim your prize at the Casino de Mont-Tremblant prize claim centre.

Lottery prize claim hours

• Prize of $24,999.99 or less: Contact us at 1-800-665-2274 to make an appointment. Our prize claim centre is open from the opening of the casino to 4 p.m.
• Prize of more than $25,000: Please contact Loto-Québec’s customer service team at 1-866-611-5686 to make an appointment.
• Prize won as a traditional group (prize shared between two or more people): Currently, only prizes of $1,000 or less can be claimed by a group member at the casino, and by appointment only. The payout of prizes of more than $1,000 won by a group is temporarily suspended. To find out how to claim a prize as a group, visit Prize claims – Lotteries – Loto-Québec (lotoquebec.com).