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Please note that casino operations are not impacted by the current labour dispute.

Information | Hôtel-Casino de Charlevoix

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Welcome to the Hôtel‑Casino de Charlevoix!

Have questions?

We’re pleased to welcome you to the Casino de Charlevoix!

In preparation for your visit, please read the following information. 

Casino opening hours

Monday to Thursday from 10 a.m. to midnight

Friday from 10 a.m. to 2 a.m.

Saturday from 9 a.m. to 2 a.m.

Sunday from 9 a.m. to midnight

Games tables open from Monday to Sunday

Casino opening hours from June 23

Monday to Thursday from 10 a.m. to 1 a.m. 

Friday from 10 a.m. to 2 a.m.

Saturday from 9 a.m. to 2 a.m.

Sunday from 9 a.m. to 1 a.m.

Games tables open from Monday to Sunday

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  • Getting to the Hôtel-Casino de Charlevoix


    Located 150 km east of Québec City and less than 90-minute drive from Jean-Lesage International Airport, the Casino de Charlevoix and Fairmont Le Manoir Richelieu are easily accessible by road.
    Casino de Charlevoix
    183, rue Richelieu
    La Malbaie, QC G5A 1X8
    Canada
    Telephone : 418 665-5300 or 1 800 665-2274

    See the map


    Hôtel Fairmont Le Manoir Richelieu
    183, rue Richelieu
    La Malbaie, QC GR5 1X7
    Canada
    Telephone: 1 418 665-3703
    Booking: 1 866 540-4464 or on the website

    See the map

    Shuttle


    • Please note that our shuttle service has been suspended until further notice.

    Parking


    • Outdoor parking is available.
    • You have to pay to park in the parking garage (P1, P2 and P3).
    • Parking lots P4 to P10 are free.
    • A taxi service is available at all times.
    • Valet parking is available at the Fairmont Le Manoir Richelieu.

  • Coat checks


    • Backpacks, motorcycle helmets, umbrellas and other similar personal belongings are prohibited at the casino.
    • The Casino de Charlevoix cannot be held liable for lost or stolen items.

    Security


    • Access to the Casino is restricted to persons 18 years or older. Proof of age may be requested. Make sure you have a valid original photo ID with you. Photocopies and photos of your ID will not be accepted.

    General


    • Free Wi-Fi is available in all our establishments.
    • Customers must be wearing appropriate attire. Any clothing of a violent nature or associated with an organization known to be violent is prohibited.
    • Loto-Québec scratch ticket distributors are not in operation at this time. You can buy lottery products at the cash desk.

    Accessibility


    • The Casino de Charlevoix is accessible to people with limited mobility.
    • Wheelchairs are available for our customers. A customer wishing to borrow a wheelchair must go to one of the casino’s coat checks.
    • Wheelchairs cannot be reserved.
    • The casino cannot guarantee the availability of wheelchairs.

  • Cash desk at the Casino


    • The following services are available at the cash desk:
      • Bank withdrawals
      • Exchange of foreign currencies (American dollars and euros) to Canadian dollars
    • Terminals are also available to complete the following transactions:
      • Bank withdrawals
      • Cashing in slips issued by slot machines
      • Cashing in Privilèges Points

  • Restaurants


    • Our dining rooms are there to welcome you. You can also take your meal to go.
    • Find out about Hôtel-Casino de Charlevoix’s current dining offer.

    Bars


    • The hotel’s bar La Brise is open. For information, click here.
    • Bar 21 is open.

    Accommodations


    • To book a room at the Fairmont Le Manoir Richelieu, click here.
    • The passage between the casino and the hotel is open.

  •  

    Have you won the lottery? Congratulations!


    You can claim your prize at the Casino de Charlevoix prize claim centre.


    Lottery prize claim hours


    • Prize of $1,000 or less: Go to the cash desk Monday to Friday between 11 a.m. and 11 p.m., or Saturday and Sunday between 9 a.m. and 11 p.m.
    • Prize of $1,000.01 to $24,999.99: Go to the cash desk Monday to Friday between 11 a.m. and 4 p.m., except on statutory holidays.
    • Prize of more than $25,000: Please contact Loto-Québec’s customer service team at 1-866-611-5686 to make an appointment.
    • Prize won as a traditional group (prize shared between two or more people): Currently, only prizes of $1,000 or less can be claimed by a group member at the casino’s cash desk. The payout of prizes of more than $1,000 won by a group is temporarily suspended. To find out how to claim a prize as a group, visit Prize claims – Lotteries – Loto-Québec (lotoquebec.com).