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Information | Casino de Charlevoix

Have questions?

We’re pleased to welcome you to the Casino de Charlevoix!

In preparation for your visit, please read the following information. 

Have questions?

We’re pleased to welcome you to the Casino de Charlevoix!

In preparation for your visit, please read the following information. 

Hours

Monday to Thursday from 11 a.m. to midnight

Friday from 11 a.m. to 2 a.m.

Saturday from 9 a.m. to 2 a.m.

Sunday from 9 a.m. to midnight

The gaming tables are open from Thursday to Sunday.

St-Hubert Rôtisserie

Dining room
Monday to Wednesday from 4 p.m. to 9 p.m
Thursday to Sunday from 12 p.m. to 9 p.m.

Take-out
Monday to Wednesday from 4 p.m. to 8 p.m.
Thursday to Sunday from 12 p.m. to 8 p.m.

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  • Getting to the Casino


    Located 150 km east of Québec City and less than 90-minute drive from Jean-Lesage International Airport, the Casino de Charlevoix and Fairmont Le Manoir Richelieu are easily accessible by road.

    183, rue Richelieu
    La Malbaie, QC GR5 1X8
    Canada
    Telephone : 418 665-5300 or 1 800 665-2274

    See the map

    Shuttle


    • Please note that our shuttle service has been suspended until further notice.

    Parking


    • Outdoor parking is available.
    • You have to pay to park in the parking garage (P1, P2 and P3).
    • Parking lots P4 to P10 are free.
    • A taxi service is available at all times.
    • Valet parking is available at the Fairmont Le Manoir Richelieu.

  • Coat checks


    • Backpacks, motorcycle helmets, umbrellas and other similar personal belongings are prohibited at the casino.
    • The Casino de Charlevoix cannot be held liable for lost or stolen items.

    Security


    • Access to the casino is restricted to persons 18 years or older. Proof of age may be requested. Make sure you have a valid photo ID with you.

    General


    • Free Wi-Fi is available in all our establishments.
    • Customers must be wearing appropriate attire. Any clothing of a violent nature or associated with an organization known to be violent is prohibited.
    • Loto-Québec scratch ticket distributors are not in operation at this time. You can buy lottery products at the cash desk.

    Accessibility


    • The Casino de Charlevoix is accessible to people with limited mobility.
    • Wheelchairs are available for our customers. A customer wishing to borrow a wheelchair must go to one of the casino’s coat checks.
    • Wheelchairs cannot be reserved.
    • The casino cannot guarantee the availability of wheelchairs.
    • We’ve maximized our gaming options while respecting the public health rules. This way, you have access to a wide variety of games.
    • Find out Casino de Charlevoix’s gaming offer.

    Slot machines


    • The slot machines available meet physical distancing requirements.

    Gaming tables


    • Gaming tables are now open from Thursday to Sunday.
    • Handling chips and cards is permitted again.
    • You can now leave a gaming table with your chips in hand.

    Cash desk


    • Our cash desk and terminals are open.
    • The following services are available at the cash desk:
      • Bank withdrawals
      • Exchange of foreign currencies (American dollars and euros) to Canadian dollars
    • Terminals are also available to complete the following transactions:
      • Bank withdrawals
      • Cashing in slips issued by slot machines
      • Cashing in Privilèges Points
  • Restaurants


    • Find out about Casino de Charlevoix’s current dining offer.
    • St-Hubert rotisserie is open and our dining room is here to welcome you. Place your order at the counter! You can also take your meal to go.
    • Our protective and preventive measures comply with the recommendations of the Direction de la santé publique du Québec and the Commission des normes, de l'équité, de la santé et de la sécurité du travail (CNESST).

    Bars


    • The hotel’s bar La Brise is open. For information, click here.
    • Bar 21 is open.

    Accommodations


    • Click for all of the sanitary and prevention measures at the Fairmont Le Manoir Richelieu.
    • To book a room at the Fairmont Le Manoir Richelieu, click here.
    • The passage between the casino and the hotel is open.

  •  

    Have you won the lottery? Congratulations!


    You can claim your prize at the Casino de Charlevoix prize claim centre.


    Lottery prize claim hours


    • Prize of $1,000 or less: Go to the cash desk Monday to Friday between 11 a.m. and 11 p.m., or Saturday and Sunday between 9 a.m. and 11 p.m.
    • Prize of $1,000.01 to $24,999.99: Go to the cash desk Monday to Friday between 11 a.m. and 4 p.m., except on statutory holidays.
    • Prize of more than $25,000: Please contact Loto-Québec’s customer service team at 1-866-611-5686 to make an appointment.
    • Prize won as a traditional group (prize shared between two or more people): Currently, only prizes of $1,000 or less can be claimed by a group member at the casino’s cash desk. The payout of prizes of more than $1,000 won by a group is temporarily suspended. To find out how to claim a prize as a group, visit Prize claims – Lotteries – Loto-Québec (lotoquebec.com).