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Plan Your Visit | Hôtel-Casino de Charlevoix

Plan your visit

Here’s everything you need to know to have a great time with us.

Plan your visit

Here’s everything you need to know to have a great time with us.

Hours:

Monday to Thursday from 10 a.m. to midnight

Friday, from 10 a.m. to 2 a.m.

Saturday, from 9 a.m. to 2 a.m.

Sunday, from 9 a.m. to midnight

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The casino is open on statutory holidays.

Sunday October 13, from 9 a.m. to 2 a.m.

Monday October 14, from 9 a.m. to midnight

Table games hours

The tables are open 7 days a week. Tables open one hour after the casino opens.

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CASINO PRIVILÈGES EXCLUSIVE Free Shuttle to the Casino de Charlevoix

Departure from the Salon de jeux de Québec every Friday and Saturday

Interested in having a fun night out in Charlevoix? Hop aboard our shuttle at the Salon de jeux de Québec and let us drive you to the Casino de Charlevoix. It’s free!

To ride the shuttle, you must be a Casino Privilèges member and have booked your seat in person at the Customer Experience counter that same day. The shuttle operates on a first-come, first-served basis.

Hours
Departure from the Salon de jeux de Québec: 4 p.m.
Arrival at the Casino de Charlevoix: 6 p.m.
Departure from the Casino de Charlevoix: 11 p.m.
Arrival back at the Salon de jeux de Québec: 1 a.m.

Positions available

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The Kitchen Squad
Join our team at the casino.
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Customer Service
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  • Getting to the Hôtel-Casino de Charlevoix


    Located 150 km east of Québec City and less than 90-minute drive from Jean-Lesage International Airport, the Casino de Charlevoix and Fairmont Le Manoir Richelieu are easily accessible by road.
    Casino de Charlevoix
    183, rue Richelieu
    La Malbaie, QC G5A 1X8
    Canada
    Telephone: 418-665-5300 or 1-800-665-2274

    See the map


    Hôtel Fairmont Le Manoir Richelieu
    183, rue Richelieu
    La Malbaie, QC GR5 1X7
    Canada
    Telephone: 1-418-665-3703
    Booking: 1-866-540-4464 or on the website

    See the map

    Shuttle


    • Please note that our shuttle service has been suspended until further notice.

    Parking


    • Outdoor parking is available.
    • You have to pay to park in the parking garage (P1, P2 and P3).
    • Parking lots P4 to P10 are free.
    • A taxi service is available at all times.
    • Valet parking is available at the Fairmont Le Manoir Richelieu.

  • Coat check


    • Backpacks, motorcycle helmets, umbrellas and other similar personal belongings are prohibited at the casino.
    • The Casino de Charlevoix cannot be held liable for lost or stolen items.
    • Our coat check service is always open.

    Security


    • Access to the Casino is restricted to persons 18 years or older. Proof of age may be requested. Make sure you have a valid original photo ID with you. Photocopies and photos of your ID will not be accepted.

      • Rules of conduct

    General


    • Free Wi-Fi is available in all our establishments.
    • Customers must be wearing appropriate attire. Any clothing of a violent nature or associated with an organization known to be violent is prohibited.
    • Loto-Québec scratch ticket distributors are not in operation at this time. You can buy lottery products at the cash desk.

    Accessibility


    • The Casino de Charlevoix is accessible to people with limited mobility.
    • Wheelchairs are available for our customers. A customer wishing to borrow a wheelchair must go to one of the casino’s coat checks.
    • Wheelchairs cannot be reserved.
    • The casino cannot guarantee the availability of wheelchairs.

  • Cash desk at the Casino


    • The following services are available at the cash desk:
      • Bank withdrawals
      • Exchange of foreign currencies (American dollars and euros) to Canadian dollars
    • Terminals are also available to complete the following transactions:
      • Bank withdrawals
      • Cashing in slips issued by slot machines
      • Cashing in Privilèges Points

  • Restaurants


    • Our dining rooms are there to welcome you. You can also take your meal to go.
    • Find out about Hôtel-Casino de Charlevoix’s current dining offer.

    Bars


    • The hotel’s bar La Brise is open. For information, click here.
    • Bar 21 is open.

    Accommodations


    • To book a room at the Fairmont Le Manoir Richelieu, click here.
    • The passage between the casino and the hotel is open.

  •  

    Have you won the lottery? Congratulations!


    You can claim your prize at the Casino de Charlevoix Prize Claim Centre as follows:


    • Prize under $2,000: You can claim your prize at the cash desk Monday to Friday from 11 a.m. to 11 p.m. or Saturday and Sunday from 9 a.m. to 11 p.m.
    • Prize from $2,000 to $24,999.99: You can claim your prize at the cash desk Monday to Friday from 11 a.m. to 4:30 p.m., except on statutory holidays.
    • Prize of $25,000 or more, an annuity, or a contestant spot on TV: Please contact Loto-Québec’s customer service team at 1-866-611-5686 to make an appointment.
    • Prize won as a traditional group (prize shared between two or more people): Only prizes of less than $2,000 can be claimed by a group member at the casino’s cash desk. To find out how to claim a prize as a group, visit Prize claims.

Our three partying tips

 

Set a budget for your night out

 

 

Celebrate in moderation

Treat yourself to a mocktail or non-alcoholic beer. Various alcohol-free options are available at Bar 21 and St-Hubert Signé Casino.

 

 

Plan how you’ll get home

  • Have a designated driver.
  • Take a taxi.
  • Book a stay at the Fairmont Le Manoir Richelieu.