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Plan Your Visit | Hôtel-Casino de Charlevoix

Plan your visit

Here’s everything you need to know to have a great time with us.

Plan your visit

Here’s everything you need to know to have a great time with us.

Hours:

Monday to Thursday from 10 a.m. to midnight

Friday, from 10 a.m. to 2 a.m.

Saturday, from 9 a.m. to 2 a.m.

Sunday, from 9 a.m. to midnight

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The casino is open on statutory holidays.

Monday June 24, from 9 a.m. to 1 a.m.

Monday July 1, from 9 a.m. to 1 a.m.

Sunday September 1, from 9 a.m. to 2 a.m.

Monday September 2, from 9 a.m. to midnight

Table games hours

Monday to Wednesday from 2 p.m. to midnight

Thursday from 11 a.m. to midnight

Friday from 11 a.m. to 2 a.m.

Saturday from 10 a.m. to 2 a.m.

Sunday from 10 a.m. to midnight

 

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  • Getting to the Hôtel-Casino de Charlevoix


    Located 150 km east of Québec City and less than 90-minute drive from Jean-Lesage International Airport, the Casino de Charlevoix and Fairmont Le Manoir Richelieu are easily accessible by road.

    Casino de Charlevoix
    183, rue Richelieu
    La Malbaie, QC G5A 1X8
    Canada
    Telephone: 418-665-5300 or 1-800-665-2274

    See the map


    Hôtel Fairmont Le Manoir Richelieu
    183, rue Richelieu
    La Malbaie, QC GR5 1X7
    Canada
    Telephone: 1-418-665-3703
    Booking: 1-866-540-4464 or on the website

    See the map

    Shuttle


    • Please note that our shuttle service has been suspended until further notice.

    Parking


    • Outdoor parking is available.
    • You have to pay to park in the parking garage (P1, P2 and P3).
    • Parking lots P4 to P10 are free.
    • A taxi service is available at all times.
    • Valet parking is available at the Fairmont Le Manoir Richelieu.

  • Coat check


    • Backpacks, motorcycle helmets, umbrellas and other similar personal belongings are prohibited at the casino.
    • The Casino de Charlevoix cannot be held liable for lost or stolen items.
    • Our coat check service is always open.

    Security


    • Access to the Casino is restricted to persons 18 years or older. Proof of age may be requested. Make sure you have a valid original photo ID with you. Photocopies and photos of your ID will not be accepted.
    • Rules of conduct

    General


    • Free Wi-Fi is available in all our establishments.
    • Customers must be wearing appropriate attire. Any clothing of a violent nature or associated with an organization known to be violent is prohibited.
    • Loto-Québec scratch ticket distributors are not in operation at this time. You can buy lottery products at the cash desk.

    Accessibility


    • The Casino de Charlevoix is accessible to people with limited mobility.
    • Wheelchairs are available for our customers. A customer wishing to borrow a wheelchair must go to one of the casino’s coat checks.
    • Wheelchairs cannot be reserved.
    • The casino cannot guarantee the availability of wheelchairs.
  • Cash desk at the Casino


    • The following services are available at the cash desk:
      • Bank withdrawals
      • Exchange of foreign currencies (American dollars and euros) to Canadian dollars
    • Terminals are also available to complete the following transactions:
      • Bank withdrawals
      • Cashing in slips issued by slot machines
      • Cashing in Privilèges Points
  • Restaurants


    • Our dining rooms are there to welcome you. You can also take your meal to go.
    • Find out about Hôtel-Casino de Charlevoix’s current dining offer.

    Bars


    • The hotel’s bar La Brise is open. For information, click here.
    • Bar 21 is open.

    Accommodations


    • To book a room at the Fairmont Le Manoir Richelieu, click here.
    • The passage between the casino and the hotel is open.
  •  

    Have you won the lottery? Congratulations!


    You can claim your prize at the Casino de Charlevoix prize claim centre.


    Lottery prize claim hours


    • Prize of $1,000 or less: Go to the cash desk Monday to Friday between 11 a.m. and 11 p.m., or Saturday and Sunday between 9 a.m. and 11 p.m.
    • Prize of $1,000.01 to $24,999.99: Go to the cash desk Monday to Friday between 11 a.m. and 4 p.m., except on statutory holidays.
    • Prize of more than $25,000: Please contact Loto-Québec’s customer service team at 1-866-611-5686 to make an appointment.
    • Prize won as a traditional group (prize shared between two or more people): Currently, only prizes of less than $2,000 can be claimed by a group member at the casino’s cash desk. The payout of prizes of $2,000 and more for, at least, one member of the group is temporarily suspended. To find out how to claim a prize as a group, visit Prize claims.

Our three partying tips

 

Set a budget for your night out

 

 

Celebrate in moderation

Treat yourself to a mocktail or non-alcoholic beer. Various alcohol-free options are available at Bar 21 and St-Hubert Signé Casino.

 

 

Plan how you’ll get home

  • Have a designated driver.
  • Take a taxi.
  • Book a stay at the Fairmont Le Manoir Richelieu.