More info | Casino du Lac-Leamy
ANSWERS TO YOUR QUESTIONS ABOUT THE TEMPORARY CLOSURE
ANSWERS TO YOUR QUESTIONS ABOUT THE TEMPORARY CLOSURE
Temporary closure
Following the recommendations from public health officials, the government has decided to close all Québec's casinos and Salons de jeux for an undetermined period of time in order to limit the spread of COVID-19.
Théâtre du Casino du Lac-Leamy
Ticket holders will automatically be refunded for purchases made online through Ticketmaster.
The Hilton Lac-Leamy is temporarily closed as of January 2.
Are promotional offers received by email, including nights, still valid?
Due to the closure of the Hilton Lac-Leamy, the Casino Privilèges offers ending January 31, 2022 are cancelled. Customers with these offers (those who had a reservation in January) have been contacted by the hotel’s customer service team.
Claiming a lottery prize at a casino or gaming hall
- Our gaming locations are currently closed, including for the payout of lottery prizes. Our Montréal and Quebec City prize claim offices are still open, but by appointment only.
- For the time being, the best way to claim a prize is by mail (the address is on the back of your ticket
- You can also claim prizes amounting to $600 or less at a retailer.
- To make an appointment with a prize claim office, you have to call our customer service team at 1-866-611-5686 (Monday to Friday between 8:30 a.m. and 4:30 p.m.).
Tokens and TITO vouchers
Keep all tokens and TITO vouchers in your possession. You’ll be able to use them or have them refunded when our establishments reopen.
Create, reactivate or use my Espacejeux account
You’ll find all the information about online gaming and the related FAQs on the lotoquebec.com website.
Casino Privilèges FAQ
What will happen with the current Casino Privilèges promotions?
We’re aware that the closure of casinos will result in a number of changes to the current lineup of Casino Privilèges activities. To be the first to know, we invite you to subscribe to our Casino Privilèges mailing list at https://casinoprivileges.lotoquebec.com, if you haven’t already.
Will Privilèges Points and/or comps from a gaming table that are currently in my Casino Privilèges file expire before the casino reopens?
- No Privilèges Points will expire during the closure. All your points will be available when the casinos reopen.
- Unused comps from gaming tables won’t expire during the closure either.
Is it possible to use or collect Privilèges Points on lotoquebec.com?
At the moment, it’s not possible to transfer Privilèges Points earned at the casino to your online account. However, you can enter our Casino Promo Points promotion on lotoquebec.com, which allows you to earn Free Bets based on the number of points you rack up while playing eligible casino games.