Plan Your Visit | Hôtel-Casino du Lac-Leamy
Plan your visit
Here’s everything you need to know to have a great time with us.
Hours
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Sunday to Thursday: 9 a.m. to 3 a.m.
Friday and Saturday: 9 a.m. to 5 a.m.
The casino is open on statutory holidays.
Please take note of these changes to the casino’s hours:
- August 31, and October 12: Open from 9 a.m. to 5 a.m.
- December 31: Open from 9 a.m. to 5 a.m.
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Bell staff
Bell staff is located at the Main Entrance of the hotel and is available 24/7.Hotel check-in/check-out time
Check-in: 4 p.m.
Check-out: 11 a.m.In-room dining
Daily from 6:30 a.m. to 10:30 p.m. -
Prize under $2,000: You can claim your prize at a cash desk any day of the week between 9 a.m. and 11 p.m.
Prize from $2,000 to $24,999.99: You can claim your prize at a cash desk anytime between 9 a.m. and 4:30 p.m., Monday to Friday (except on statutory holidays).
Prize of $25,000 or more, annuity, or TV contestant spot: Please call Loto-Québec’s customer service team at 1-866-611-5686 to make an appointment.
Prize won as a group (shared with two or more people): Only prizes under $2,000 can be claimed by a group member at a cash desk at the casino.
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Casino du Lac-Leamy
1 Boulevard du Casino
Gatineau, QC J8Y 6W3
Canada
Phone number: 819-772-2100 or 1-800-665-2274
Email address: commentairescll.cll-clientcommentairescll@loto-quebec.comHilton Lac-Leamy Hotel
3 Boulevard du Casino
Gatineau, QC J8Y 6X4
Canada
Phone number: 819-790-6444 or 1-866-488-7888
Bookings can be made online or by phone.Questions?
Need more information about the Hôtel-Casino du Lac-Leamy? Contact the customer service team at commentairescll.cll-clientcommentairescll@loto-quebec.com. They’ll be happy to answer any questions you may have.
Want to leave us a comment on your experience? Click here to share your feedback with us.
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Located on the shores of Leamy Lake, the Hôtel-Casino du Lac-Leamy is conveniently located less than 28 km from Ottawa International Airport and just a 10-minute drive from downtown Ottawa. Whether you’re coming by car or public transportation, getting here is a breeze.
Public transit
The Société de transport de l'Outaouais (STO)'s Rapibus system runs through Gatineau and facilitates connections to downtown Ottawa. Its route includes the Station Lac-Leamy bus stop, providing convenient access to the Casino du Lac-Leamy.
For more information: Société de transport de l’Outaouais
Phone number: 819-770-3242Shuttle service
You can also get to the hotel-casino by shuttle:
- McCoy Bus Service (1-800-297-5540): Pick-up points in Ontario
- Voyages Blainville (450-781-2226): Pick-up points on Montréal’s North Shore
- Expression Voyages (819-868-1421): Pick-up points in the Estrie and Montérégie areas
Parking
- Free indoor and outdoor parking is available.
- Valet parking is available to Hilton Lac-Leamy Hotel guests.
- RV owners: Parking spaces are available for your RVs. However, under municipal law, you are prohibited from camping on the property.
- Electric car charging stations are available.
Helicopter
- The heliport is temporarily closed.
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- Please note that guests must be 18 or older to be admitted to the casino—including its bars, restaurant, and performance hall. Proof of age may be required at the door and when making certain purchases. Make sure to bring a photo ID. Photocopies and photos of your ID on your phone will not be accepted.
- Customers must dress appropriately. Any clothing depicting violence or associated with any recognized violent group is prohibited.
- See the Rules of Conduct.
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- The casino’s coat check service operates during the casino’s opening hours.
- Backpacks, motorcycle helmets, umbrellas and other similar personal belongings are prohibited at the casino.
- The casino cannot be held liable for lost or stolen items.
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The Hôtel-Casino du Lac-Leamy is an accessible building and welcomes guests with limited mobility.
- The Casino du Lac-Leamy is an accessible building and welcomes guests with limited mobility.
- Wheelchairs are available If needed. Customers who need to borrow a wheelchair can request one at coat check.
- Wheelchairs cannot be reserved.
- The casino cannot guarantee that a wheelchair will be available.
Casino
- Service animals and household pets are accepted for a non-refundable $50 fee. Animal’s maximum weight: 34 kg.
Hotel
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The Casino du Lac-Leamy boasts over 1,400 slot machines and 48 gaming tables, as well as electronic gaming terminals, a poker lounge, and the Mise-o-jeu sportsbook.
The casinos have been churning out plenty of winners!
Cash desks
The following services are available at the cash desks:
- Bank withdrawals
- Exchange of foreign currencies (American dollars and euros) to Canadian dollars
Terminals are also available for the following transactions:
- Bank withdrawals
- Redeeming cashout slips issued by slot machines
- Redeeming Privilèges Points
Gambling: Help and referral
If gambling is affecting your life, or someone close to you is struggling with a gambling problem, please call this toll-free number: 1-800-461‑0140.
This confidential, free, bilingual helpline is available 24 hours a day, 7 days a week, throughout Québec.
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The restaurant (Banco Bistro), bars and performance hall at the casino only admit guests who are 18 or over.
The hotel restaurant (Arôme) is open to all.
- For restaurant hours, menus, or to book a table, click here. Reservations aren’t required but are recommended.
- For the Théâtre du Casino’s lineup of shows, or to purchase tickets to a show, click here.
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The Hilton Lac-Leamy Hotel is open to all.
- To find out what activities and packages the hotel offers, click here.
- For information on event planning—including conventions, banquets, wedding receptions, and more—click here.
Bookings
Phone number: 819-790-6444 or 1-866-488-7888
You may also book through Hilton by calling 1800-HILTONS (toll free in Canada and the U.S.).
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Casino Privilèges members enjoy the ultimate entertainment experience at Loto-Québec casinos and gaming halls.
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- Guests must be 18 or older to be admitted to the casino and its restaurant.
- Anyone appearing to be under 25 years may be asked for government-issued photo ID as proof of age.
- Our establishments offer a smoke-free environment. Smoking and vaping cannabis are prohibited inside and outside our establishments.
- Although the casino provides surveillance in its parking lots, it cannot be held liable for any thefts that may occur. Therefore, we encourage you to bring as few personal belongings as possible when you come.
- Please note that backpacks, motorcycle helmets, umbrellas, etc. are prohibited in the casino.
- Every effort has been made to ensure your safety and that of our employees, which is why we’ve put protective and preventive measures in place that are based on recommendations issued by the Direction de la santé publique du Québec and the Commission des normes, de l’équité, de la santé et de la sécurité du travail. We encourage you to apply these measures at all times.
- Photos or video recordings may be taken, but must respect the privacy of other customers.
- No photos, videos or audio recordings of another person may be taken without their consent. Intrusive or abusive use is formally prohibited.
- Unless indicated otherwise, cell phones or smartphones may not be used at gaming tables. Customers must step away from the gaming table to engage in a telephone conversation or to use their smartphone.
- Customers must be appropriately dressed. Any clothing depicting violence or associated with any recognized violent group is prohibited.
- Casino staff reserve the right to refuse admission to any person whose behaviour is of a nature as to interfere with public safety or disturb order, tranquillity or the activities of the casino. They may also refuse admission to any person who has been convicted of one of the indictable offences cited in section 3 of the Rules respecting conditions governing admission of the public, maintenance of public order and safety of persons in State casinos.
- The casino uses a biometric facial recognition system as part of the self-exclusion program for individuals who have consented to their features being stored in a secure database. When a person enters the casino, the system compares the image captured by the cameras with the information contained in the database. If there is no match, the person will not be identified, and no data will be saved.
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The Hôtel-Casino du Lac-Leamy is a full-service resort located just 10 minutes from downtown Ottawa.
Want to get to the casino by coach? Contact our sales team for a personalized booking service.
Phone: 514-499-5180 (Ext. 1), or 1-800-665-2274 (Ext. 6)
Email: info.groupes@loto-quebec.com -
You can buy lottery products at the cash desk.
Won the lottery? Congratulations!
Visit the prize claim centre at the Casino du Lac-Leamy to claim your prize.
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Looking for a winning career? Dive into the action and join our team!
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The Casino du Lac-Leamy is operated by Loto-Québec.
Before you come to the casino
Some tips to consider:
Set a budget
and stick to it
Take a break during
your gambling session
